If you notice any issue with the products or anything in the order that seems to be out of place, contact us at firstname.lastname@example.org and send a photograph along with a brief explanation of the problem. We will review the issue and notify you of the approval or rejection of a replacement/refund. If your claim gets approved, and you require a replacement, we will have a new order shipped to you within 3 business days. In case you request a refund, a credit will be automatically applied to your credit card or original method of payment within a few workdays.
BIOVITA+ will not grant a refund or replace a produced product in case of: